Video Conferencing

I use VSee which is HIPAA compliant.

If you have trouble signing on with in the program you download directly, use the New & Existing Users link on this page to sign in.

If you are a New User your instructions are below on the Left.
If you are an Existing User follow the directions below on the Right.

New Users:

Click New Users & Existing Users Link to:

Sign up. This also adds you to my network
Download the program
Open the program and become familiar with the program.
Go into Settings and set up your Audio and Video

Do this way in advance of our meeting time so you have plenty of time to set up the program and become familiar with it.

On the day we meet you will need to log into the program following the instructions on the right for Existing Users.

You will not be able to get in by signing directly into the app itself during this overload time. You must Save this Page so you can return to this web page and click the New Users & Existing Users link. Or, you can copy the link in the browser window and save it somewhere you will remember it.

Existing Users:

Now that you have already downloaded the program you will need to sign in via this New Users & Existing Users link.

If you try to sign in directly in the app you downloaded, they will ask you to pay. If you sign in via the New Users & Existing Users VSee knows you are in my network and you get in for free.

Make sure to scroll down for more information for set up and preparation:

Link to VSee Messenger Knowledge Base.

Information about headsets.

Etc.

This program is used by many healthcare organizations. You will be downloading the program for free to join my network (similar to Skype). You can sign out of the program after each meeting. It is also used to conference with the space station so has the capacity to throttle up and down with speeds to create as much stability as possible.

After you have signed up for your appointment, please download the program and familiarize yourself with how it works, PRIOR to the meeting.

Once you have Accepted my Invitation, Downloaded the Program and configured your Video & Audio settings, there is a TEST CALL in the contacts section that you can use to test how your settings are working.

Click here for the VSee Knowledge Base for information on how to download the program, audio and video settings, etc.

Once I receive confirmation you have accepted my invitation to VSee I will add you to the appropriate list in my contacts.

To join a Telehealth visit you must have:

Adequate internet speed, hard wired into your computer is best but wifi will work if there are not other people using it at the same time.
A headset (earbuds that work with your computer are good enough). Make sure you have a headset with a microphone and headphones. Your computer’s microphone can pick up your speakers and feed it back into the conference causing echos, and painful feedback. Using a headset prevents this.
Quiet place where there is not background noise so we can both hear each other.
A computer fast enough to run the video conferencing platform. Use the links above to get more information on what specifications your internet and computer will need.
A private place where others will not hear or see you during your psychotherapy appointment.

It is best that you are on a computer or tablet for an appointment. Phone screens are often too small especially if I am sharing information you may need and that you may wish to download for yourself. I often use the chat box to share links or documents with you with added resources that can be helpful for you. I am unable to do so if you are on a phone.

For those who are coming for Consultation:

If you work for an agency, make sure they do not have software blocking programs. Ask your IT department to help you set VSee up. If they cannot do so, or they have very old equipment, consider bringing your own laptop to work and download VSee on your laptop. As a last resort you can download a phone app (Apple or Android) and use it. If you use a phone app make sure your are on Wifi or have a large enough data plan that will accommodate you doing video conferencing. I will not be able to send a document to you if you are on a phone app.